1. Introduction

GBELONDEZ Travel & Logistics ("GTLo", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, services, and platforms (the "Services").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information You Provide

• Account Registration: Name, email address, phone number, password
• Booking Services: Sender/recipient details, addresses, identification information
• Payment Information: Billing address, payment method details (processed securely)
• Communication: Messages, inquiries, support requests, feedback
• Document Upload: Travel documents, identification, visas, permits (where applicable)

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, links clicked, search queries
• Location Data: General location information (if you consent)
• Cookies and Tracking: Session data, preferences, analytics information

3. How We Use Your Information

GTLo uses the information we collect to:

• Provide, maintain, and improve our Services
• Process your bookings, payments, and service requests
• Send transactional emails and service updates
• Respond to your inquiries and provide customer support
• Personalize your experience and improve our offerings
• Detect and prevent fraudulent activity and abuse
• Comply with legal and regulatory requirements
• Conduct analytics and business intelligence
• Send marketing communications (with your consent)

4. How We Share Your Information

We may share your information with:

• Service Providers: Payment processors, email providers, analytics providers
• Partners: Travel agencies, logistics partners, visa processing agencies
• Legal Requirements: When required by law or to protect our rights
• Other Users: Booking details with relevant service providers (e.g., recipients)
• Business Transfers: In case of merger, acquisition, or sale of assets

We do NOT sell or rent your personal information to third parties for marketing purposes.

5. Data Security

GTLo implements industry-standard security measures including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Employee privacy training

While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Some services may not function properly if cookies are disabled.

• Essential Cookies: Required for service functionality
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Help us understand usage patterns
• Marketing Cookies: Used for personalized advertising (with consent)

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your data (right to be forgotten)
• Opt-out: Opt out of marketing communications
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities

To exercise any of these rights, contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Retention periods may be extended if required by law or for legitimate business purposes. You may request data deletion subject to legal and contractual obligations.

9. Children's Privacy

GTLo Services are not directed to children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take immediate steps to delete it. Parents who believe their child's information has been collected should contact us immediately.

10. Third-Party Links

Our Services may contain links to third-party websites and services. This Privacy Policy applies only to GTLo Services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing your information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on our website. Your continued use of our Services after changes constitutes your acceptance of the updated Privacy Policy.